01Overview and acceptance

These Terms & Conditions (“Terms”) describe the rules for using the websites, assessments, digital products, and related services offered by The Career Brand, LLC (“The Career Brand,” “we,” or “us”), including the Emotional Intelligence Index (“EII”) and, once released, the Career Brand 360 experience (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms and the Privacy Policy. If you use the Services for an organization, you represent that you are authorized to act on its behalf where relevant. Additional purchase or organization agreements may apply.

02Who may use the Services

Users must be legally able to enter an agreement and must satisfy any age, invitation, or organizational eligibility requirements displayed during registration. Access may be limited to invited participants or accounts supplied through an organization.

03Accounts and security

You agree to provide accurate registration details, safeguard your credentials and verification codes, and notify us promptly if you suspect unauthorized access. You are responsible for activity performed through your account except where applicable law provides otherwise.

We may employ identity or access verification, including one-time passcodes, to help protect accounts.

04Assessments and feedback

The EII and Career Brand 360 are designed for learning, self-reflection, leadership development, and related professional-development activities. Assessment questions, responses, visualizations, and reports are educational tools, not medical or mental-health diagnoses, and do not guarantee employment, promotion, or other outcomes.

Career Brand 360 may involve self-assessments and input from invited peers, managers, colleagues, or other reviewers. Participants must submit feedback that is lawful, relevant, and respectful, and must not misuse invitations to collect information about others without appropriate permission.

Where an organization purchases or administers an assessment, visibility of results, responses, and reports is governed by the relevant product settings, participation notices, and applicable agreements.

05Permitted use and restrictions

We grant you a limited, revocable, non-transferable permission to access the Services for their intended purpose, subject to applicable purchases or subscriptions. You may not resell, copy, scrape, reverse engineer, redistribute, misrepresent, or interfere with our systems or assessment content, except as allowed by law or written agreement.

You may not upload unlawful material, infringe others’ rights, compromise account security, or use feedback features for harassment, discrimination, or retaliation.

06Intellectual property

The Career Brand and its licensors retain rights to the Services, assessment frameworks, questions, visual identity, trademarks, software, and original content. Your responses remain subject to the applicable rights and permissions described in the Privacy Policy and any organization agreement.

Unless another agreement says otherwise, you may use reports made available to you for your own professional development but may not publish or commercialize the underlying assessment materials.

07Purchases, subscriptions, and refunds

Some Services may require a one-time payment, subscription, or organization license. Applicable pricing, billing frequency, taxes, cancellation instructions, and refund terms should be presented at purchase or in a separate agreement before payment is accepted. Mobile purchases may also be subject to Apple or Google billing policies when used.

08Organizations and administrators

Organization account holders are responsible for providing appropriate participant notices, managing authorized administrators, and using results consistently with applicable laws and agreements. They must not use assessment content or feedback in a manner that violates privacy, employment, or anti-discrimination requirements.

If there is a separate contract between The Career Brand and an organization, that contract may govern organization-specific obligations and conflict resolution.

09Service changes and availability

We may improve, update, suspend, or discontinue features, including features described as “Coming Soon.” Screenshots, demonstrations, and previews may change before release. We do not guarantee uninterrupted availability, but will take reasonable steps appropriate to the Services and applicable commitments.

10Third-party services

Links or features may connect you to independent services, including app stores, payment processors, hosting services, or login and messaging providers. Those providers may have their own terms and privacy notices. We are not responsible for independent third-party content or practices beyond our legal obligations.

11Disclaimers and liability

To the extent allowed by applicable law, the Services are provided without warranties beyond those expressly stated in a separate written agreement or required by law. Assessment insights reflect inputs and methodologies and should be interpreted in context.

Any limitation of liability or exclusion of damages must be interpreted subject to applicable consumer and other laws. Nothing in these Terms limits rights or remedies that cannot legally be excluded.

12Termination and changes to Terms

You may stop using the Services at any time, subject to any remaining billing obligations under a purchase agreement. We may restrict accounts for material Terms violations, suspected fraud, security threats, or as required by law, with notice when appropriate.

We may update these Terms from time to time. We will indicate the revised effective date and provide any additional notice required by law or a governing agreement.

13Contact

Questions about these Terms can be sent using the contact details below.

01Scope and our role

This Privacy Policy describes how The Career Brand, LLC (“The Career Brand,” “we,” or “us”) handles information through The Career Brand websites and associated services, including the Emotional Intelligence Index (“EII”) and the Career Brand 360 platform when available.

Depending on the product and account arrangement, The Career Brand may manage information directly or process certain participant information for an organization that administers an assessment. Your organization may have its own privacy obligations and notices.

02Information we may collect

The kinds of information involved in these Services may include:

• Account and contact information: name, email, phone number, organization, role, and account settings.
• Assessment information: answers, scores or pillar-level results, generated reports, survey progress, and associated records.
• 360 participant information: invitations, relationships or reviewer roles, self-assessments, and reviewer feedback.
• Transaction information: purchases, billing status, and limited payment records provided by payment partners; card information may be handled directly by the payment processor.
• Technical information: device/browser details, IP address, diagnostics, and cookie or similar technology data where used.
• Messages and support: inquiries, support tickets, and feedback you choose to provide.

Only the categories actually used in the released product should remain in the final published policy.

03How we use information

We use applicable information to create and secure accounts; deliver assessments and results; invite or manage participants; support organizations; process purchases; respond to inquiries; prevent misuse; diagnose issues; and meet applicable legal obligations.

Where permitted, we may also send service announcements or marketing communications. Marketing preferences and unsubscribe options should be respected according to applicable law.

04Assessment responses and 360 feedback

Assessment responses and peer feedback can be personal and sensitive in context. The final product must clearly explain before collection how responses become reports, whether reviewer identities are visible, how aggregated data is shown, and what a recipient or organization administrator can access.

We encourage participants to provide thoughtful, respectful feedback and to avoid including unnecessary personal or sensitive details about other people.

05When information is shared

Information may be made available to people or organizations involved in a specific assessment according to the product’s permissions and notices, such as the participant receiving a report or authorized organization administrators. We may also use technology vendors to operate hosting, messaging, analytics, account security, payments, and customer support, subject to appropriate contractual safeguards.

Information may also be disclosed when required by law, to protect rights and safety, or as part of a business transfer subject to applicable obligations.

06Payments and verification

When paid features and account verification are enabled, third-party providers may help process transactions and deliver login or verification messages. Those providers receive only the data needed for their roles under applicable agreements.

07Cookies, analytics, and devices

Our websites and apps may use essential storage technologies to maintain sessions and security, and may use analytics or other optional technologies where configured. Your browser and device may provide controls for some cookies and permissions.

Where local law requires consent for non-essential tracking, suitable consent and preference mechanisms should be implemented.

08Data retention

We aim to keep information only for as long as reasonably necessary for the purposes described, account administration, organization contracts, legitimate business needs, or legal recordkeeping. Different kinds of assessment data may require different retention periods.

09Security

We take steps designed to protect information from unauthorized access, misuse, alteration, or disclosure, but no system is completely secure. Users should protect their credentials and report suspected account misuse promptly.

10International processing

Technology providers and authorized support teams may process information in locations other than your country or state. Where applicable, we will use legally required safeguards for such transfers.

11Your choices and privacy requests

Depending on your location and relationship to the Services, you may have rights to request access, correction, deletion, a copy of your information, or limitations on particular uses. You may also withdraw consent where consent is the applicable basis for processing.

To submit a request, email info@thecareerbrand.com with “Privacy Request” in the subject. We may need to verify your identity. For organization-administered assessments, we may refer the request to the relevant organization when it is responsible for the data.

We will respond in accordance with applicable law, including any permissible retention exceptions.

12Account and data deletion

You may request deletion of your account and associated personal information by emailing info@thecareerbrand.com with “Account Deletion Request” in the subject. Please include the email address linked to the account, but do not send passwords or verification codes.

Some records may need to be retained for legal, fraud-prevention, financial, or contractual purposes. If an organization controls your assessment record, we may coordinate the request with it.

13Children and age limits

The Services are designed principally for professional development. We do not intend to knowingly collect personal information from children in circumstances where doing so would be unlawful. If you believe a minor’s information has been collected inappropriately, contact us for review.

14Updates and contact

We may revise this Privacy Policy as features, vendors, or laws change. The effective date will be updated, and additional notice will be provided where required.